ArkPassport is a component of the Armada MD Telehealth Platform. As the Lead Product Designer at ISM Creative, I worked closely with Armada’s team to design a solution that makes sharing health data simple, safe, and user-controlled. Privacy and security were at the core of the product. To ensure the design aligned with both patient needs and regulatory requirements, I facilitated co-design sessions with healthcare providers, patients, and privacy experts. Based on these insights, I created a secure, sharing flow that lets users control who accesses their health records and when.
To comply with my non-disclosure agreement, I have excluded confidential details from this case study.
To comply with my non-disclosure agreement, I have excluded confidential details from this case study.
Reduction in Design Iteration Time
UI Components
Reduction in Onboarding Time
In healthcare, medical notes are often scattered or inaccessible — leading to miscommunication, repeated assessments, and poor care continuity. Patients may forget details from past visits, while doctors lack insight into previous treatments or diagnoses from other providers.
We designed a feature that lets doctors add structured, timestamped notes to a patient’s digital record. These notes are securely stored and accessible by both the patient and other care providers.
Clearer understanding of their care
Easier sharing of medical history
Less need to rely on memory
Quick access to full patient history
Fewer redundant assessments
Stronger collaboration across care teams
Patients often struggle to access or organize their health records, especially when scattered across clinics or paper files. This makes it hard to manage care, recall details, or respond in emergencies — when quick access to past diagnoses, medications, or test results is critical.
The patient homepage acts as a centralized dashboard with instant access to their full medical history — including doctor notes, medications, allergies, and documents — all in one mobile-friendly place.
Enables quick access to critical health information
Reduces stress during appointments or emergencies
Improves understanding and tracking of ongoing care
Supports more efficient, informed consultations
Encourages patients to arrive better prepared
Saves time by reducing repeated data collection
Accurate records of medications and allergies are essential for safe treatment, but patients often forget details or lack a reliable way to share them. This can lead to delays, errors, or preventable reactions — especially without a centralized place to store and access this information.
This feature lets patients and health practitioners log medications, allergies, and upload photos (e.g., prescriptions, skin conditions) directly to the patient’s profile, creating a more complete medical record.
Reduces the risk of allergic reactions or medication errors
Provides a reliable record of prescriptions and allergies
Makes it easier to share accurate information with specialists or pharmacists
Saves time by minimizing repeated questions or verification
Improves clinical decisions with accurate, up-to-date information
Supports remote diagnosis with visual documentation
